Privacy Policy

Credit Union Acceptance Company, LLC (CUAC) is committed to protecting the privacy of visitors to our web site. We collect information about our visitors only when we need information in order to assist visitors in the auto-buying process, pre-approval process, and or the request for additional information on the services that CUAC provides. Our complete privacy policy is described below.

Information we collect

CUAC will collect information about our web visitors in the following instances:

We will collect information from the user when they would like to be contacted with additional information on the services that CUAC can provide.

CUAC will collect information from authorized Credit Union personnel on the pre-approval parameters of members so that this information can be communicated with an authorized CUAC dealer partner.

CUAC may collect information from users to notify them of special promotions and events.

When you request a quote from us, you will need to provide information such as your name, address, telephone and fax numbers, email address, and other such information in order for us to be able contact you with a quote. If you list your pre-owned car in our listing service, you will need to provide us with information such as your name, address, telephone and fax numbers, email address, and other such information in order for us to contact you.

We will also need information from you relating to the car that you would like to purchase or your financing options if you use our web site tools such as our Payment Calculator, Lease vs. Buy Quiz, new car quotes, and pre-owned car listings. This information relates to, for instance, the make and model of the car you are interested in, the amount you would like to finance in order to purchase your car, and the region in which you would like to search for pre-owned cars. Such information is required in order for us to better answer your queries and to complete certain transactions.

We use Internet Protocol (IP) addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We monitor specific usage patterns such as the number of visitors, the length and frequency of visits to our web site, page views, and navigation patterns. This information is anonymous and is not personally identifiable, and we use the information in order to develop, test, and improve the design and layout of our web site, or to improve our products and services. All of this is done with the intention of better servicing our customers' needs.

In the future, we may choose to personalize the experience of our repeat visitors based on previous usage patterns in order to enhance the user experience. In addition, we may choose to use the information we collect from you in order to notify you about special promotions. If you would prefer not to receive such notifications, please contact our customer service department at khoward@cuac.net.

Sharing Information with Third Parties

CUAC will not sell, trade, or otherwise make your personal information available to third parties except with our affiliates, partners, and vendors but solely for the purpose of completing the transaction you requested, and we only provide the information necessary for the third party to provide these services. Further, these parties are not allowed to use personally identifiable information except for the purpose of providing these services. Please note that in the future, CUAC may elect to share your personal information with trusted third parties such as business partners or sponsors, or share our general web user statistics (which are anonymous and do not include personally identifiable information) and patterns with our partners, investors, advertisers, vendors, and others. In the unlikely event of a bankruptcy, insolvency, merger or acquisition of CUAC, CUAC may share your personal information with its successor in interest. If our policy changes with respect to sharing information with third parties, we will post these policy changes on our web site, and our visitors will be given the opportunity to have their information removed.

Security Measures

The CUAC and Member Auto Center Car Buying web site uses industry-standard security standards, procedures, and encryption. The information we collect from our visitors is stored on secured servers. The CUAC professional IT team is constantly monitoring new technologies that protect sensitive information.

"Cookies"

A "cookie" is a piece of data stored on the user's hard drive containing information about the user. Cookies are sent to your web browser and stored on your hard drive, and they function as identifiers. From time to time, CUAC (or our sponsors and advertisers) may place cookies on your hard drive in order to help us recognize you if you return to our web site. We may use cookies in order to track information about you and to personalize your experience at our web site. We may also use cookies in order to gather information about our visitors such as the number of visitors, usage patterns, traffic patterns, etc. This information is useful for us to improve our web site design and layout, improve the user experience of repeat visitors, and understand our visitors and their needs. Please note that usage of a cookie is in no way linked to any personally identifiable information while on our web site. Once the user closes their browser, the cookie simply terminates. You can choose to reject cookies by changing the settings on your browser.

Compliance with Laws

CUAC may disclose user information in the limited circumstance where we believe, in reasonable good faith, that such disclosure is necessary or required in order to: (i) comply with applicable laws, regulations or orders, (ii) protect the safety of others, or (iii) bring legal or other action against someone who may violating any of our user agreements or who may be causing or threatening to cause injury to our property or rights or others. Protecting Children's Information Privacy: Our online services are not designed for or directed toward children. We do not knowingly solicit or collect data from children and we do not knowingly market to children online. We recognize that protecting children's identities and online privacy is important and that responsibility rests with us and with parents.

Other Matters

This web site may contain links to other sites. Please be aware that CUAC is not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this web site. We may change our Privacy Policy in the future, but we will post such changes in this section so that our visitors are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. You consent to the collection and use of information by CUAC by using the Member Auto Center web site. We welcome any questions, comments, or other feedback from you regarding our Privacy Policy.